OVERVIEW

The Restaurant Customer Relationship Management is a fully-featured customer relationship management tool that helps the restaurants to keep in touch with their client base and also help increasing their existing client base.

Over the years there has been a rapid increase in the number of Restaurants and the Restaurant owners are employing a number of marketing strategies to hold onto their existing clients, while increasing their client base.

The Restaurant Customer Relationship Management is an invaluable marketing tool that offers the following features:

PUSH NOTIFICATION

The application provides an easy to use backend admin interface, through which you can send promotional offers, company announcements and others to keep in touch with your client base on the go and help them avail special offers.

BOOK A TABLE

The application provides an easy to use interface, where the user can select the date and mention the number of person attending and then proceed with the booking. There is no more standing in long queue for the users to Book the Table.

MANUAL AND AUTOMATED BOOKINGS

The application provides 2 options – manual or automated bookings. In manual bookings, the receptionist receives the booking details and then confirms the user as to whether the selected date and time slot is available.

Automated table booking checks the availability on that date and time and shows the user only the date and the time the bookings slots are available.

*Note: the application can have either manual or automated booking feature as per individual restaurant’ requirement

BOOKING CANCELLATION

The user has the option to cancel the booking.

SPECIAL OFFERS AND LOYALTY PROGRAM

Keep your customers informed about special offers and provide them coupons that can be redeemed at the restaurants.

RESTAURANT’S PROFILES

The user can check the restaurant’s images, credentials, descriptions, time of opening and also have the option to book the restaurant from the profile itself.

FORWARD TO A FRIEND

This feature will help to increase your existing client base. If a user is satisfied with your service, they can forward your restaurant’s details to their friends and families.

The notification sent to user will also contain a forward to friend feature, where they can forward any promotional feature to their friend and families.

GPS NAVIGATION

The user can see the exact location of the restaurant and also get directions to reach the restaurant.

VIDEO GALLERY

The video gallery will have the videos listed of the restaurants, customer feedbacks and others.

Note: The videos need to be uploaded on YouTube and the feed will be shown in the application.

PHOTO GALLERY

The photo gallery will have the images listed of the restaurant, customer feedbacks and others.

TESTIMONIALS/REVIEWS

This section will detail the testimonials/reviews left by users. The user can see the testimonial/review of the restaurant or individual staffs and also have the option to leave their review. Once the user leaves the review, the admin will approve the same before it is displayed on the application. The admin also has the ability to leave reviews for the application.

SOCIAL MEDIA

The user can check the restaurant’s social media profile and “Like” the same. This will promote the restaurant’s name in their friend’s profile in the social media.

CONTACT AND 1-TOUCH CALLING

The application provides ways to contact with restaurant either by mail, phone or contact form.